NeuBids FAQ

What is NeuBids, and how does it work?
NeuBids is a demand-side platform that helps advertisers launch, manage, and optimize digital campaigns through an easy-to-use prompt system. You just describe what you want, and the platform takes care of the rest.
How do I create a NeuBids account?
Visit neubids.com and click on "Sign Up." Fill in your details, verify your email, and you're ready to go.
What are the differences between Self-Service and Managed Services?
Self-Service gives you full control over campaign creation and reporting through our easy-to-use prompt system and dashboard. Managed Services include hands-on support from a dedicated strategist who helps with setup, performance monitoring, and ongoing campaign improvement.
Is there a minimum budget required to launch a campaign?
Yes, we recommend a minimum of $20 per day to give your campaign enough reach and data to perform effectively. The exact amount may vary based on your targeting and campaign goals.
Can I run campaigns across multiple websites or brands?
Yes. You can manage multiple advertiser profiles under your main account via the Settings section.
How do I set up a new campaign in the dashboard?
Just type in the AI prompt, e.g., "Create a new CPC campaign targeting sports fans in the NL with a $500 budget." The AI will guide you step by step.
What bidding models are supported (CPC, CPA, CPM)?
NeuBids supports cost-per-click (CPC), cost-per-acquisition (CPA), and cost-per-thousand impressions (CPM) bidding models. You can choose the one that best fits your campaign goals when setting up your campaign.
Can I duplicate or clone existing campaigns?
Yes. Use the "Duplicate Campaign" option to easily replicate high-performing setups and tweak them for new audiences.
What targeting options are available (geo, device, interest, etc.)?
NeuBids offers advanced targeting: geographic, demographic, interest-based, contextual, behavioral, device, OS, and lookalike audiences.
What can the NeuBids assistant help me with?
The NeuBids assistant helps you create campaigns, make performance improvements, generate reports, troubleshoot issues, and get answers to advertising-related questions—all directly within the platform.
How do I interact with the NeuBids assistant to optimize my campaigns?
Just open the prompt box in your dashboard and type your question. For example, you can ask “Why is my CPC increasing?” or “How can I improve my click-through rate?” The assistant will provide guidance in real time.
Is the NeuBids assistant available 24/7?
Yes, the assistant is available around the clock to help with campaign setup, questions, and optimizations—anytime you need it.
How does the NeuBids assistant improve over time?
The NeuBids assistant improves its recommendations by learning from campaign performance and advertiser input. The more you use the platform, the better it gets at helping you succeed.
Can I export reports or schedule them to be sent automatically?
Yes. Reports can be exported in CSV or PDF format and scheduled for daily, weekly, or monthly email delivery.
How does NeuBids track conversions and attribute them to campaigns?
We use a combination of pixel tracking and server-side postbacks to ensure accurate attribution based on last-click, first-click, or custom models.
What payment methods are accepted?
We accept all major credit cards for prepaid accounts.
How do I update my billing information or payment method?
Go to Settings > Billing and follow the prompts to update your payment details securely.
How do I apply promotional codes or credits to my account?
You can enter promo codes in the Billing section during payment or apply credit balances directly at checkout.
Can I set spending limits or receive alerts for budget thresholds?
Yes, you can define hard caps per campaign.
What ad formats and sizes does NeuBids support?
We support all standard IAB display sizes.
How do I upload and manage my creative assets?
Visit the Creative Library to upload, tag, preview, and assign assets to campaigns.
Are there guidelines or restrictions for ad content?
Yes. NeuBids follows industry best practices and publisher standards. Ads must meet quality guidelines and not include prohibited content (e.g., misleading claims, adult themes).